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FAQs

What if I arrive early to school?

University Cleaners Laundry Services follows the undergraduate academic calendar. The first pick up will be the Monday of the first full week of classes.


What if I decide to enroll in University Cleaners Laundry Services after service has begun?

We are happy to enroll you at any point in the school year. Please call our office at 540-464-6900 for prorated prices.


Why were some of my clothes separated out of my wash, dry, and fold bag?

During the check in process, our laundry technicians may find a garment that has specific cleaning instructions from the manufacturer. In an effort to provide the highest quality service and to protect your clothing, we separate these garments and process them according to the manufacturer’s instructions on the tag.


What do I do if I have a question about my bundle?

Please call our office at 540-464-6900 with any questions or concerns.


Can I opt out of the dry cleaning portion of the Laundry Service?

Please contact our office to opt out of the dry cleaning portion of the service. If you opt out, any items that are not machine washable and dryer compatible will be separated out and returned to you without being processed.


Why do I need to set up and account?

Laundry Service provides you with 15 pounds of laundry each week of the academic year. This equates to two loads of laundry in a home washer per week. Overage fees occur when a bag exceeds 15 pounds in any given week, the charge for each additional pound of laundry is $1.50/lb.  For an additional charge, professional dry cleaning, shirt laundry, and gentle care services are also available to University Cleaners Laundry Services customers and priced on a per piece basis. Once your order has been placed, we will contact you to obtain credit card information for any overage charges and dry cleaning services. These additional charges will be processed on the last business day of the month. Once payment is processed, an itemized statement will be emailed outlining the charges for the month. Credit card information will be kept in an encrypted format with our payment processor.
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