FAQs

Frequently Asked Questions

What if I arrive early to school?

University Cleaners Laundry Services follows the undergraduate academic calendar. The first pickup will take place during the first week of classes.

What if I decide to enroll in University Cleaners Laundry Services after service has begun?

We are happy to enroll you at any point in the school year. Please call our office at 540-464-6900 for prorated prices.

Why were some of my clothes separated out of my wash, dry, and fold bag?

During the check in process, our laundry technicians may find a garment that has specific cleaning instructions from the manufacturer. In an effort to provide the highest quality service and to protect your clothing, we separate these garments and process them according to the manufacturer’s instructions on the tag. Click here to view our incidental price list.

What do I do if I have a question about my bundle?

Please call our office at 540-464-6900 with any questions or concerns.

Can I opt out of the dry cleaning portion of the Laundry Service?

Please contact our office or click here to obtain a release of liability form to opt out of the dry cleaning portion of the service. If you opt out, any items that are not machine washable and dryer compatible will be separated out and returned to you without being processed.
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